Gambrills Auto Spa Car wash 680 MD-3, Gambrills, MD 21054
Gambrills Auto Spa
680 MD-3, Gambrills, MD 21054
- 680 MD-3, Gambrills, MD 21054
- (410) 697-3148
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Saturday: 8AM–6PM
Sunday: 9AM–5PM
Monday: 8AM–7PM
Tuesday: 8AM–7PM
Wednesday: 8AM–7PM
Thursday: 8AM–7PM
Friday: 8AM–7PM
813
Name: Chanell Speight
Rating: 1
Review: This place is so frustrating! We have monthly packages for 2 of our vehicles and we are looking for a new car wash because it never feels good to support a company that doesn’t show respect or appreciation for their customers.Today, we brought a vehicle without a monthly package and we only wanted an exterior wash. The lady at the window instantly got an attitude when we declined the monthly package and, after we paid and was about to drive off, she told us that they wouldn’t towel dry it because it’s cold outside. We were just there this morning with our one of our vehicles that has a monthly package and they dried it with no question or discussion.Additionally, as we drove out of the wash, we observed other cars that were being dried so we went through the bay to get clarification. They manager came over with his usual rude self and said they weren’t drying any cars today, which was clearly false and then he started rambling about the exterior package is about to be changed and will not offer a towel dry and that the price of the exterior wash would be increasing. We didn’t care about any of that, only that the sign shows that towel dry is included and that we were initially told the reason was due to it being cold. He ultimately, with a nasty attitude dried it but they need some serious customer service training.The wash machine is is good but the management is poor. Simple training will make a world of difference here.
Date: a week ago
Name: Christian Hoehner
Rating: 5
Review: Probably the best express car wash I’ve ever been to. Gosh I wish they would open an Auto Spa location in Northern Virginia. The staff are friendly and thorough. And you can tell a lot of care is put into the business by the owners. Going here I trust they won’t scratch my paint or overcharge you. Keep up the good work!
Date: 7 months ago
Name: Edward Merkel
Rating: 3
Review: Went for first time got platinum wash. Over all good except door jams not even touched dirty. should have been at least wiped, smeary near dash, drink holder excessive wet. For the cost not happy.Overall spent more time in wash tunnel then detailing inside.
Date: 4 months ago
Name: Kayla Ashcraft
Rating: 1
Review: I just left and honestly I’m pretty disappointed in the service. The last couple of times I’ve gone they haven’t done a great job and today I had to get a towel to clean my door panels and the back of a seat. My kid loves this one because of the sprayers they have inside and thinks it’s cool to “wash” the cars passing.I bought the gold package which all of that comes with. I just got home and realized my front and back passenger seats are still dirty as well as the console.I go to a full service car wash to have someone else clean it. I shouldn’t have to come home and clean a vehicle I just paid to have cleaned.
Date: 9 months ago
Name: q snyder
Rating: 5
Review: Edit update:Management spoke with me and found a solution to eliminate the issue, great costumer service.Thank you Gambrills Auto Spa!I’m a member and have been coming here for years, but within the last couple months I dont know if they switched to a cheaper tire shine or what, but it flings specs all over the side of my truck and it’s almost impossible to get it off without hours of scrubbing, which defeats the whole point of coming here in the first place, these photos are one day of driving after the wash
Date: 6 months ago
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