Name: Chanell Speight
Rating: 1
Review: This place is so frustrating! We have monthly packages for 2 of our vehicles and we are looking for a new car wash because it never feels good to support a company that doesn’t show respect or appreciation for their customers.Today, we brought a vehicle without a monthly package and we only wanted an exterior wash. The lady at the window instantly got an attitude when we declined the monthly package and, after we paid and was about to drive off, she told us that they wouldn’t towel dry it because it’s cold outside. We were just there this morning with our one of our vehicles that has a monthly package and they dried it with no question or discussion.Additionally, as we drove out of the wash, we observed other cars that were being dried so we went through the bay to get clarification. They manager came over with his usual rude self and said they weren’t drying any cars today, which was clearly false and then he started rambling about the exterior package is about to be changed and will not offer a towel dry and that the price of the exterior wash would be increasing. We didn’t care about any of that, only that the sign shows that towel dry is included and that we were initially told the reason was due to it being cold. He ultimately, with a nasty attitude dried it but they need some serious customer service training.The wash machine is is good but the management is poor. Simple training will make a world of difference here.
Date: a week ago